![]() Our virtual care strategy began with video-based visits for outpatients with chronic diseases. Virtual Visits: Improving Access and Population Health in Chronic Disease Management Here is what we did at BWH, organized by the three clinical and strategic problems we aimed to solve through virtual care. Our strategy has been guided by nuanced answers to these questions. How can this value be assessed from the patient’s perspective as well as the organization’s?.How does virtual care create value for my practice or organization?.Should telehealth programs be offered directly to patients or only among providers?.Which technology tools will meet the demographic, clinical, and business needs for these services?.Which clinical services should be offered virtually, and why?.For smaller or community-based providers, this gap is even wider.įor virtual care to move from an innovation pilot to a standard service, five questions need to be answered by any provider: In spite of this growing buzz, however, virtual care at our institution and most other academic medical centers remains more of a future vision than a daily reality. ![]() As Medical Director for Telehealth at BWH as well as the Partners Healthcare Center for Population Health, I rarely go a week without hearing about a new practice interested in offering one of our virtual care services, a patient inquiry about our telehealth programs, or a significant change in the reimbursement landscape that may affect virtual care delivery. Like many hospitals, Brigham and Women’s Hospital (BWH) is actively preparing for the era of virtual care in order to best meet our patients’ needs. As more commercial and state payers offer telehealth coverage and patients come to expect virtual care as standard practice, meeting the demand is quickly becoming clinically and financially imperative. But for an industry reliant on, and in many ways limited by, brick-and-mortar facilities, this movement will mean significant disruption for providers. Few recent trends in health care delivery have more power to improve population health, patient and provider experience, and hospital business models than virtual care.
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